Experiences IMPACT Sales

Do you accept the fact that every employee in an organization can impact customers? The recent United Airlines fiasco should make that clear to us all. United is a rules- and systems-based culture, not a customer satisfaction–based culture, and that is why they imploded last week. As a Sales and Leadership expert, I help people … Continue reading Experiences IMPACT Sales

The Success Differentiator

Last week I had the privilege to have Todd Davis, the founder and CEO of the publicly traded company LifeLock, speak at the Chief Revenue Officer (CRO) Mastermind dinner in Scottsdale. This is a group of CEOs from high-growth companies who get together with me three times a year for peer-to-peer mentoring and coaching on … Continue reading The Success Differentiator