There are quite a few people who profess they don’t speak foreign languages. Yet all of us have been in a situation where we felt we have clearly communicated our thoughts but might has well have communicated them in another language because the recipient was oblivious to what we said. You understand? The truth is … Continue reading What— You Don’t Understand?
In the late 70’s I remember making a sales call on Wall Street and taking a break for lunch on the steps of Federal Hall (Intersection Broad and Wall Street, site where George Washington was inaugurated as our first President). Around the corner from Wall Street comes a man who introduces himself as Congressman Ed … Continue reading So, How am I Doing?
“Progress is impossible without change, and those who cannot change their minds cannot change anything.” Charles Bernard Shaw Translation– Titans know to succeed they must embrace the concept of change. If they want to do more than last year, then they must increase the level of their current actions or change their actions. If they … Continue reading Charles Bernard Shaw
Herb Kelleher Chairman Southwest Airlines Question: Which airline is the fifth largest in the United States and is the only airline to turn a profit for 24 consecutive years? You guessed it- Southwest Airlines. Mr. Kelleher put two basic business principles to work and never wavered from them: Find your niche market and be the … Continue reading Herb Kelleher Chairman Southwest Airlines
“There is only one boss. The customer! And he can fire everybody in the company from the chairman on down, simply by spending his money elsewhere.” Sam Walton, founder of WalMart Translation: Thank all of your customers who bothered to complain about something. For every customer who complains, surveys find that 20 others don’t bother … Continue reading Sam Walton, founder of WalMart
If You Don’t See It, You Won’t Get It In hearing Guy Kawasaki speak about his early days at Apple Computer, evangelism was what made Apple a reality. Guy and his colleagues had to go out to software developers and convince them to commit resources to develop products for a hardware platform that wasn’t on … Continue reading If You Don’t See It, You Won’t Get It