Year: 2001
My Palm VII (wireless) has become a source of great value, especially when it comes to tracking my flights. Instead of calling the airlines to see if my flight is on time, I simply check my Palm Pilot and get the latest info on departure, arrival and gates at both airports. Funny thing is I…
Remember when you called up a vendor’s customer service hot line to relay a complaint and was left with the impression that nobody really cared. The most frustrating thing is to call for service and feel like your comments are falling on deaf ears. Think about it. Your future success depends on feedback from customers…
Richard Burley comes through again. If you recall, Richard was highlighted in our Titan Profile last month. Recently, I spoke with Richard on the phone and he was telling me of his plans to invite 100 of his clients to a roundtable discussion in April with the theme being “Honor Thy Buyer”. What a powerful…
Pat Bald,Contract Administrator, Agfa Medical Imaging During a recent tour, I heard sales executives of Agfa Medical Imaging in every city refer to Pat Bald as “Saint Pat”. So, who is Pat Bald? Pat is an invaluable resource who works tirelessly and unselfishly to support the needs and requirements of the U.S. Sales Teams. She…
In any presentation, but especially in those given to groups and committees, there is a strong possibility that there will be at least one person sitting at the table whose life revolves around finding a reason to question or criticize something you’re saying. When this happens, you will most likely be dealing with a person…
Richard Burley, a highly successful Canadian Business Coach, decided to try a new way of selling his services utilizing The Titan Principle®. Of the initial 13 calls he made using The Titan Principle®, he initiated 11 new client interviews. Two of the 13 were already using or had just begun new programs with Richard. Of…
A very successful colleague of mine, Alan Weiss, talks about his 1% Productivity Rule: If you increase your productivity one percent per day, you will double your productivity in 70 days. Some of you probably recognize this rule is based on the same formula used for compounded interested. Can you imagine doubling your productivity in…
“RISK- A ship in the harbor is safe—-but that’s not what ships were made for.” Unknown Source Translation: What risks are you willing to take to get out of your comfort zone and achieve greater results in 2001?
In a world where everything is rosy for a sales person, there would not be any unhappy customers and complaints to deal with. Actually, that might not be as good a situation as one thinks. I am not saying having unhappy customers is good. Obviously we all want customers who love what we do and…
BellSouth recently announced that it will pull all of its 143,000 pay phones out of service by the end of 2002 according to the New York Times. Reason: Cell phones. Who would have thought that cell phones would one day replace the corner phone booth? In your world, what is becoming obsolete and are you…
“Do not follow where the path may lead. Go instead where there is no path and leave a trail.” -Muriel Strode TRANSLATION: In life, there are followers and leaders. Titans are leaders!
Read MoreThe start of a new year brings us all a sense of renewal and hope. But do you really have to wait to the start of a new year to be rejuvenated? Cells in our bodies are constantly dying off and new cells are born. Organizations too must act in a state of constant rebirth…
Read MoreBernie Mangano N.E. Regional Director Information Mapping Inc. At this time of year we all look back on what we have achieved. In Bernie Mangano’s case, looking back over the last 4 years, his team has achieved a whopping sales increase of 342% for the region! Bernie accomplished this phenomenal result through both his leadership…
Read MoreAre you afraid to make the call because you think the customer won’t buy your product? Guess what, you’re right! Do yourself a favor, stay home and don’t make the call because the customer won’t buy from you. Why? If you really don’t think you are going to succeed, your actions will support that outcome.…
Read MoreRecently I stopped into a cellular store to inquire about a new hands free-system for the car. The salesperson is paid on commission. After checking to see if the item is in stock, the salesperson informed me it wasn’t and suggested I call back in a few days to see if it is in. Do you…
Read More“Will you please leave” are the words Brian Billick, head coach of the World champion Baltimore Ravens, once used in asking two ladies to leave the practice field. It turned out the two ladies were actually mothers of the two players they were speaking to. Coach Billick did eventually apologize to the two women, but…
Read MoreThe economy’s soft and business is declining, right? Don’t tell that to Douglas McIntosh and Michael Poris, principal’s of one of the hottest architectural firms in Detroit. In the last year alone their billings have increased by over 40%. In just the past six weeks, they closed 8 new projects with initial billings of over…
Read MoreCongratulations to Lance Armstrong, a cancer-survivor who came back and just won his third straight Tour de France. The Tour de France is a grueling 20-stage bicycle race regarded as the premier cycling event in the world. The interesting thing about Lance Armstrong’s latest victory was his come-from-behind strategy. In Stages 1-12, he stayed behind…
Read MoreAs we climb out of the rubble of debris in NYC and Washington D.C., we rejoice in the fact that the spirit and backbone of freedom and democracy is as strong as ever. Below are references to Titans who have sacrificed their lives in the name of freedom and democracy. *202 NYC Fire fighters who…
Read MoreThis tragic and dastardly act serves as a reminder that life at times is fragile. Every moment we feel the inconveniences of life, we must immediately remember that life is short. Every moment, good or bad, must be seized and lived to the fullest. While many of us feel helpless in terms of not knowing…
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