Year: 2000
When you get rejected, how does it feel? No need for you to answer. Let me. It hurts, it stings, it devalues you, it de-motivates, it deflates you, it makes you want to stop and hide, and on and on. Now, how should you really feel when you are rejected? Hopefully your feeling will not…
It’s time for you to go shopping. But instead of going to the mall, shop your company. Haven’t you been frustrated when you called a vendor and their voice mail was too long creating undo aggravation on your part? Or how about when it takes what seems like an eternity to have a technical representative…
Slap me silly! I never thought in a million years I would refer to the Survivor show in my E Reports. But this is too good to pass up. Richard Hatch, the $1 Million winner, stated “I think I managed to win by planning early, and by early, I mean before I get there…. There…
Jack Welch, Chairman of the General Electric Company recently received a book advance of $7.1 Million Dollars, the largest in history. Set to retire next year at age 65, Jack Welch is finishing a 20-year career of leading General Electric. During his tenure, he increased G.E.’s market value from $12 Billion to more than $500…
“Some people make mistakes and wait until the next game. Our guys wait only until the next inning.” Bobby Valentine Manager NY Mets Translation– Stop waiting for tomorrow and just go at it again as soon as possible.
One of the negotiating points in the recent Verizon (formerly Bell Atlantic) phone strike revolved around the stress endured by customer service representatives (CSR) in following their scripts to the letter. According to a NY Times article, if there is any deviation from the script, the CSR could have points deducted from her performance score.…
Did you ever hear of Stinking Thinking? I’m talking about all of the thoughts we are prone to have that pollute our minds and prevent us from achieving our goals. Here is an example: If I said to you don’t think about Pink Elephants, what are you now thinking about? That’s right! You are now…
As a sales executive, are you more concerned with the number of calls your sales people are making or the quality of their calls? If you are more concerned with the number of calls, then you are a task-oriented leader. If you are more concerned with making quality calls, you are a purpose-oriented leader. If…
John Chambers-CEO of Cisco Systems Who leads the fastest growing company in the history of the computer industry? Answer: John Chambers. For the past 21 consecutive quarters, Cisco Systems reached it’s profit expectations and has grown from annual revenues of $1.2 billion to $14 billion. According to Selling Power Magazine, Cisco enjoys the Titan position…
Last night, my wife hosted a Pampered Chef party. Basically this is an excuse to get your friends together under the guise of learning new recipes and discovering new gadgets to assist your culinary efforts. The party is actually run by an individual whose job is to present a cooking program and sell the culinary…
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“If we all did the things we are capable of doing, we would literally astound ourselves.” Thomas Edison
Read MoreIf you were to ask me what is the most valuable tool all successful salespeople have, it is their integrity. There is nothing more sacred than one’s word. Recently, my wife and I purchased a new alarm system from a well-known company. When the salesperson came to the house, he gave an excellent presentation. The…
Read MoreAre you willing to make the same sacrifices you are asking of your employees? In the Dec 11th issue of USA Today, it stated that Hewlett-Packard CEO Carly Fiorina would return her $625,000 bonus after the company announced last month that it would miss fourth-quarter earnings targets. Her management team also said they would return…
Read MoreAlan Rader just celebrated his 25th Anniversary with Leviton and was sent a letter of congratulations by management (I heard there was a big celebration also). In the letter, Alan was cited for his high level of integrity and professionalism, his ability to understand other people’s point of view, his relentless pursuit of closure of…
Read MoreDuring my sales career, I awoke one day and went from managing a Manhattan sales territory to managing the whole east coast. All of a sudden I had airplanes to deal with and a whole host of other things that took up more of my time. Imagine, if I found it difficult doing what I…
Read More“The people who get on in this world are the people who get up and look for the circumstances they want. And, if they can’t find them, make them.” George Bernard Shaw
Read MoreHere’s an exercise. If you were ask to seven people who depend on your leadership what they would remember you for, what do you think their answers would be? Would their answers be based on their perception of you as being self-centered or service focused? The fact is there are many people who have made…
Read MoreWhen you hear these miserable words, what is your response likely be? For one, you are likely to fear that just by asking this question, the customer is implying if you don’t lower your price, you will lose the business. How do you know this, because you assumed this. The fact is the customer never…
Read MoreIn this month of Thanksgiving, it is important to realize that all of us would not be successful without the assistance of others. Please take the time to thank those who have helped you. For it is your acknowledgement, thanks and appreciation that fuels their will to continue supporting your efforts. Could you have been…
Read More“Trouble is only opportunity in work clothes.” Henry J. Kaiser Translation: All of us are being paid to solve problems, identify potential obstacles and find solutions to the challenges facing our customers. So, you might as well roll up your sleeves and get to work. If you don’t, you competition will!
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