Mining for Gold: Use Your Existing Customers to IMPACT! Your Prospects 

This past Saturday I cheated! I fell off my no carbohydrate diet with a trip to the bagel store. I ordered and then proceeded to one of the two cash registers to pay for my order. The first register was directly ahead of me, but customers were waiting there; the second was around a corner, and it had no … Continue reading Mining for Gold: Use Your Existing Customers to IMPACT! Your Prospects 

From Lost Trust to Lost Business—How to Avoid This Business Killer

A key executive for one of my clients passed away recently, and although I tried desperately, I could not make my travel arrangements work out properly to get to the funeral service. To make matters even worse, the morning of the funeral I realized I had forgotten to send flowers. I immediately called a florist, … Continue reading From Lost Trust to Lost Business—How to Avoid This Business Killer

Be a Troublemaker and Increase Your Sales

This past Friday I had the privilege of attending my daughter’s graduation from Northeastern University where CNN anchor Christiane Amanpour spoke to the graduates. In her commencement address she quoted a civil rights activist who once said, “Give good trouble,” and implored the graduates to “make a hell of a lot of good trouble.” In sales, you’re … Continue reading Be a Troublemaker and Increase Your Sales