Idiot's Guide to Great Customer Service
Quick & Easy Guidance, Idiot-Proof Steps and Down-to-Earth Advice on Satisfying Customers
In today's competitive selling environment, it is no longer sufficient to simply offer a product/service, no matter how great it is. Rather, in order to separate your company from the pack, you must offer extra value. Coinciding with a customer's strong need to be taken care of, customer service has become the facet that distinguishes the good from the great. Yet, many companies often find themselves asking: How do we provide customer service that stands out from the others?
The Complete Idiot's Guide to Customer Service is an excellent tool for professionals at all levels, from the front lines to the executive offices...it is very user-friendly, easy to follow...
– International Customer Service Association
Content
Idiot proof steps that clearly explain:
- New approaches to satisfying even the most difficult customers
- Guidance that encourages repeat business
- Invaluable tips for turning your company's imperfections into your advantage
- Easy to follow instructions on writing effective correspondence
Results
- Gain a better understanding of exactly what your customers want
- Gain insight on how to hire and train the best customer service representatives
- Distinguish your company as an outstanding service provider
Benefits
- Experience repeat business as a result of customer satisfaction
- Improve communications with your customers
- Handle difficult customers more easily
Ron Karr & Don Blohowiak
Ron Karr, a professional speaker and consultant, is currently a faculty member of the American Management Association (AMA) and an active member of the National Speakers Association (NSA). In 1995 the New York Tri-State NSA Chapter presented Mr. Karr with the prestigious Golden Mike Award in recognition of his service and professional achievement.
Don Blohowiak is an award-winning marketer and globally recognized authority on leadership and employee productivity. He is the author of four world-renowned books on leadership, marketing and change, and has written numerous articles for Business Marketing, National Productivity Review, and The National Law Journal.
Order your copy of The Complete Idiot's Guide to Great Customer Service today.
The Complete Idiot's Guide To Great Customer Service
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