Great Customer Service — It's More Than Lip Service
Seminar on Enhancing & Capitalizing on Customer Service
Who Should Attend
Customer service professionals, corporate executives, professional service providers and entrepreneurs who want to:
- Improve their customer service
- Turn customer service into future profits
- Increase client satisfaction and retention
- Decrease costly mistakes in providing Great Customer Service
What This Seminar Provides
Participants gain an understanding and appreciation of what it takes to provide Great Customer Service to their customers. This program motivates participants and provides them with easy to use techniques that generate immediate success. The ideas discussed are based on Ron Karr's top-selling book, The Complete Idiot's Guide To Great Customer Service.
Activities include:
- Role Plays
- Group Exercises
- Case Studies
What Participants Learn
During this program, participants learn:
- How to set customer service standards
- Conflict resolution
- How to turn an angry customer into a happy customer
- How to serve the different customer styles
- Benefits and pitfalls of using technology in customer service
- How to de-stress customer service representatives
- How to turn survey results into future profits
Optional, Sales Related Learning Tools
- Book: The Complete Idiot's Guide To Great Customer Service
- Customer Sales Assessment Profiles
Additional Titan Principle® Learning Tools
- Book: The Titan Principle®-- The Number One Secret To Sales Success
- The Titan Principle® Audio Learning System
- Power Questions That Sell Video Learning System
