Great Customer Service --
It's More Than Lip Service

Who Should Attend

Customer service professionals, corporate executives, professional service providers and entrepreneurs who want to:

• Improve their customer service
• Turn customer service into future profits
• Increase client satisfaction and retention
• Decrease costly mistakes in providing Great Customer Service

What This Seminar Provides

Participants gain an understanding and appreciation of what it takes to provide Great Customer Service to their customers. This program motivates participants and provides them with easy to use techniques that generate immediate success. The ideas discussed are based on Ron Karr's Top Selling Book, The Complete Idiots Guide To Great Customer Service.

• Role Plays
• Group Exercises
• Case Studies

What Participants Learn

During this program, participants learn:

• Setting customer service standards
• Conflict resolution
• Turning an angry customer into a happy customer
• Serving the different customer styles
• Benefit and pitfalls of using technology in customer service
• How to de-stress customer service reps
• Turn survey results into future profits

Optional, Sales Related Learning Tools

• Book- The Complete Idiots Guide To Great Customer Service
• Customer Sales Assessment Profiles

Additional Titan Principle® Learning Tools

• Book: The Titan Principle®-- The Number One Secret To Sales Success
• The Titan Principle® Audio Learning System
• Power Questions That Sell Video Learning System