Value Selling

A child you are caring for is throwing a temper tantrum (known in negotiation classes as the Outrageous Behavioral Tactic) over getting some ice cream. You decide not to buy the ice cream because the child had enough junk food that day. The temper tantrum grows in intensity until you reach your limit. What do … Continue reading Value Selling

Harvey Dorfman

Harvey Dorfman, Author: Mental Game of Baseball “Fear is a sign of intelligence… Whats wrong is fearful behavior” Harvey Dorfman, consultant to some of baseball’s elite teams and players, tells a story of former Oakland A’s star relief pitcher Dennis Eckersley. “Dennis admitted he was scared silly every time he pitched, afraid of humiliation and … Continue reading Harvey Dorfman