“There are two types of people- those who come into a room and say, ‘Well, here I am,’ and those who come in and say, ‘Ah, there you are.’ Frederick Collins TRANSLATION: Titans are present to address the needs of others in the room. They do not concentrate on celebrating their own presence.
“Once you become conscious of the questions active in the moment, you always get some kind of intuitive direction of what to do, of where to go. You get a hunch about the next step. Always. The only time this will not occur is when you have the wrong question in mind. You see, the … Continue reading James Redfield, Author- The Celestine Prophecy
“If we all did the things we are capable of doing, we would literally astound ourselves.” Thomas Edison
“The people who get on in this world are the people who get up and look for the circumstances they want. And, if they can’t find them, make them.” George Bernard Shaw
“Trouble is only opportunity in work clothes.” Henry J. Kaiser Translation: All of us are being paid to solve problems, identify potential obstacles and find solutions to the challenges facing our customers. So, you might as well roll up your sleeves and get to work. If you don’t, you competition will!
“Some people make mistakes and wait until the next game. Our guys wait only until the next inning.” Bobby Valentine Manager NY Mets Translation– Stop waiting for tomorrow and just go at it again as soon as possible.
“Progress is impossible without change, and those who cannot change their minds cannot change anything.” Charles Bernard Shaw Translation– Titans know to succeed they must embrace the concept of change. If they want to do more than last year, then they must increase the level of their current actions or change their actions. If they … Continue reading Charles Bernard Shaw
“There is only one boss. The customer! And he can fire everybody in the company from the chairman on down, simply by spending his money elsewhere.” Sam Walton, founder of WalMart Translation: Thank all of your customers who bothered to complain about something. For every customer who complains, surveys find that 20 others don’t bother … Continue reading Sam Walton, founder of WalMart
“It is not that they can’t see the solution: It is that they can’t see the problem.” Grover Cleveland Translation: Titans concentrate on helping their customers understand their challenges and identify appropriate solutions. Non-Titans concentrate only on selling their features hoping they will be enough to make the sale. Features are commodity driven. Solving problems … Continue reading Grover Cleveland
Gary Nelsen: Western Zone Sales Manager, Medical Imaging- Agfa Corp Imagine a team of sales executives who unanimously claim that their manager is the best manager they ever had. He goes out of his way to solve their problems and free them as much as possible to go out and do what they are hired … Continue reading Gary Nelsen – Agfa Corp