The Growth Factor

The number of times I have encountered the “Apple Effect” are too numerous to count. What is the Apple Effect? It is the textbook example of when entrepreneur Steve Jobs started Apple Computer in his garage and grew to epic proportions. Jobs ran into trouble when the company reached a certain point and required a … Continue reading The Growth Factor

I See, I Hear, I Do!

It is a well known fact that when a student hears a concept and sees how it works, their retention level is around 40%. But when they actually implement the techniques, retention skyrockets to 80% and so does their level of success. The “I Do” part is mission critical and it all revolves around personal … Continue reading I See, I Hear, I Do!

Olympic Style Coaching

What was the biggest difference between Michelle Kwan and Sarah Hughes performances? One was skating very tight and the other one just let it all hang out. Kwan came in being the heavy favorite and the pressure was on to win it all. You could see she was tight in her moves and all of … Continue reading Olympic Style Coaching

Leading in Turbulent Times!

When times are great and things keep going your way, the ability to lead can seem like an easy thing to do. When things stop going your way, times get harder, people start worrying and leadership takes on a whole new meaning. The real test of one’s leadership ability takes place in times of adversity. … Continue reading Leading in Turbulent Times!

Will You Please Leave?!

“Will you please leave” are the words Brian Billick, head coach of the World champion Baltimore Ravens, once used in asking two ladies to leave the practice field. It turned out the two ladies were actually mothers of the two players they were speaking to. Coach Billick did eventually apologize to the two women, but … Continue reading Will You Please Leave?!

Come On, Push It!

In my first sales position in 1980, I was breaking sales records left and right. In fact, by June of that year, I was at 180% of quota! I remember a conversation I had with my manager that month which provided me with a memory I will never forget. As I returned to the office … Continue reading Come On, Push It!

Bias vs. Change

As a leader, you have developed ideas as to what works and what doesn’t work. You have a bias as to what you believe. Question is, does your current bias serve you well? We have all heard the old axiom ‘if it ain’t broken, don’t fix it’. While it is true that a well-oiled machine … Continue reading Bias vs. Change

Does Anyone Care?

Remember when you called up a vendor’s customer service hot line to relay a complaint and was left with the impression that nobody really cared. The most frustrating thing is to call for service and feel like your comments are falling on deaf ears. Think about it. Your future success depends on feedback from customers … Continue reading Does Anyone Care?