Bias vs. Change

As a leader, you have developed ideas as to what works and what doesn’t work. You have a bias as to what you believe. Question is, does your current bias serve you well? We have all heard the old axiom ‘if it ain’t broken, don’t fix it’. While it is true that a well-oiled machine … Continue reading Bias vs. Change

Does Anyone Care?

Remember when you called up a vendor’s customer service hot line to relay a complaint and was left with the impression that nobody really cared. The most frustrating thing is to call for service and feel like your comments are falling on deaf ears. Think about it. Your future success depends on feedback from customers … Continue reading Does Anyone Care?

How Far Will You Go?

Are you willing to make the same sacrifices you are asking of your employees? In the Dec 11th issue of USA Today, it stated that Hewlett-Packard CEO Carly Fiorina would return her $625,000 bonus after the company announced last month that it would miss fourth-quarter earnings targets. Her management team also said they would return … Continue reading How Far Will You Go?

What’s Your Legacy?

Here’s an exercise. If you were ask to seven people who depend on your leadership what they would remember you for, what do you think their answers would be? Would their answers be based on their perception of you as being self-centered or service focused? The fact is there are many people who have made … Continue reading What’s Your Legacy?

Shopping, Anyone?

It’s time for you to go shopping. But instead of going to the mall, shop your company. Haven’t you been frustrated when you called a vendor and their voice mail was too long creating undo aggravation on your part? Or how about when it takes what seems like an eternity to have a technical representative … Continue reading Shopping, Anyone?

So, How am I Doing?

In the late 70’s I remember making a sales call on Wall Street and taking a break for lunch on the steps of Federal Hall (Intersection Broad and Wall Street, site where George Washington was inaugurated as our first President). Around the corner from Wall Street comes a man who introduces himself as Congressman Ed … Continue reading So, How am I Doing?