From Lost Trust to Lost Business—How to Avoid This Business Killer

A key executive for one of my clients passed away recently, and although I tried desperately, I could not make my travel arrangements work out properly to get to the funeral service. To make matters even worse, the morning of the funeral I realized I had forgotten to send flowers. I immediately called a florist, … Continue reading From Lost Trust to Lost Business—How to Avoid This Business Killer

Impact the World Like #2

This past Sunday the New York Yankees retired their remaining single digit number, which belonged to their former captain Derek Jeter who played with them for twenty seasons. For most of his career Jeter was consistently among the leaders in the American League in hits and runs scored, and he served as the Yankees’ team captain from … Continue reading Impact the World Like #2

Be a Troublemaker and Increase Your Sales

This past Friday I had the privilege of attending my daughter’s graduation from Northeastern University where CNN anchor Christiane Amanpour spoke to the graduates. In her commencement address she quoted a civil rights activist who once said, “Give good trouble,” and implored the graduates to “make a hell of a lot of good trouble.” In sales, you’re … Continue reading Be a Troublemaker and Increase Your Sales

Experiences IMPACT Sales

Do you accept the fact that every employee in an organization can impact customers? The recent United Airlines fiasco should make that clear to us all. United is a rules- and systems-based culture, not a customer satisfaction–based culture, and that is why they imploded last week. As a Sales and Leadership expert, I help people … Continue reading Experiences IMPACT Sales